Returns and Warranty Policy

Thank you for visiting and shopping with mbolo.net. 
We value your trust and are committed to providing a smooth shopping experience.
Please review our Returns and Warranty Policy outlined below.

RETURNS:

1. 3-Day Return Policy

  • We offer a 3-day return window for eligible products starting from the date of delivery. If you are not satisfied with your purchase, you may initiate a return within this period.
  • This warranty is applicable only for brand new products that are paid for using our mbolo.net online payment service.

2. Eligibility Criteria

  • Products must be in their original condition, unused, and with all original packaging and accessories.
  • Certain products, such as personalised or intimate items, are exempt from our return policy for hygiene reasons.

3. Return Process

  • Log into your account on our website and navigate to the “Returns” section.
  • Follow the prompts to initiate a return request, providing necessary details.
  • Await approval from our customer support team.
  • Once approved, you will receive instructions for shipping the item back to the designated address.

4. Return Shipping

  • The cost of return shipping is the responsibility of the customer, unless the return is due to item not matching description, a defective product, or an error on our part.

5. Refunds

  • Upon receiving and inspecting the returned item, we will process a refund to your original payment method.
  • Please allow up to 7 business days after you return the product for the refund to reflect in your account.

WARRANTY:

1. Product Warranties: 

  • Products offered on our platform may come with manufacturer warranties. The terms and duration of these warranties vary by product and manufacturer. Warranty details are provided on the product page.

2. Warranty Claims:

  • If a product you purchased is experiencing issues covered under the manufacturer’s warranty, please refer to the warranty documentation provided with the product.
  • In some cases, you may need to contact the manufacturer directly to initiate a warranty claim.

3. Warranty Exclusions:

  • Warranty coverage does not apply to damage caused by misuse, accidents, unauthorised repairs, or normal wear and tear.

4. Warranty Process:

  • If you encounter difficulties with a warranty claim or need assistance, please contact the seller of the product for assistance.

Last updated: [October 1, 2023]